Northwind Lending
Mortgage application drop-off fell from 61% to 34% in a single quarter.
Six projects worth your time
Each of these has a number attached, a constraint that shaped it, and a decision I would make differently now. They are the fastest way to see how I work.
Mortgage application drop-off fell from 61% to 34% in a single quarter.
Mobile guest checkout completion rose 22% without a single new discount.
One component library replaced four divergent product interfaces.
Field technicians log a site visit in 90 seconds instead of nine minutes.
Support tickets asking where is my report fell by two thirds.
A clinic identity that survived contact with fourteen sign types.
Research, service and accessibility work
Three further studies where the deciding work happened before any interface was drawn: eleven interviews, four reception desks, and eleven months against a procurement deadline.
Seven-day activation rose from 38% to 57%.
Double-booking incidents fell to near zero across six practices.
WCAG 2.2 AA across 340 screens without rebuilding the product.
Where the print training still shows
Identity, editorial and packaging work. Print gives you no interaction to hide behind, which is why I still take it on and why my screen typography is better for it.
A menu system the kitchen can reset weekly without a designer.
Breakage claims dropped by half after a structural rethink.
A 68-page report that funders read past page three.
Alongside the client work
Smaller pieces, ongoing practice and the work I do for no fee. They explain how I keep sharp between engagements better than a skills list would.
Ongoing personal study2022 — now
A weekly typesetting exercise, 96 entries so far. One paragraph, one typeface, one constraint. It is where most of my typographic judgement actually comes from.
Pro bono pilot2024
A six-stall signage pilot for a neighbourhood market, built from painted board and a stencil kit the traders could reuse themselves the following season.
Newsletter2023 — now
A fortnightly note to around 2,100 designers, pulling apart one real interface decision at a time. Usually somebody good doing something interesting, occasionally me being wrong in public.
Mentoring2021 — now
Free half-hour portfolio reviews, four slots a month, for designers moving into their first product role. Twenty-nine of them have since been hired, which is the only metric that matters to me here.
Internal publication2023
A working handbook written for a client design team of nine, covering critique format, file hygiene, handoff expectations and what actually needs a meeting.
If you are reviewing this for a role
I have reviewed around four hundred portfolios from the other side of the table. This site is built the way I wish those had been.
Each project below states the constraint, the direction that was abandoned and why, and what I would do differently. The tidy version of a project is rarely the useful one.
Every outcome names its measurement window and its baseline. Where a result was modest, it says so. Where I cannot share a figure under a client agreement, it says that instead of implying one.
Product UX, design systems, accessibility remediation, identity and print. Twelve years of it, with the print training that shaped how I handle hierarchy and typography on screen.
Engagement shape, what I need from you, what you get at handover, and how I handle scope change. All of it written down before the first call, so the call can be about the work.
Available for new work
Tell me what the number is and where it drops. I will tell you honestly whether it is a design problem, and whether I am the right person for it.